Some Mac customers could encounter an error message stating “This Mac can’t hook up with iCloud due to an issue with email@example.com”, which then directs the consumer to open the iCloud preferences. As soon as inside Mac iCloud desire panel, some customers might be able to efficiently login to iCloud, however typically one other error is encountered right here which states “An unknown error occurred” when attempting to login to iCloud on the Mac, or typically the iCloud desire panel freezes up and spins endlessly. As soon as these two error messages have been encountered, the Mac will usually be caught in an infinite loop of iCloud login failures with an infinite unknown error and the infinite “downside” pop-up message, which prevents all iCloud performance from engaged on the Mac together with Messages, FaceTime, Notes, Mail, Contacts, Calendars, and all different iCloud associated skills.
This set of iCloud unknown errors and issues just isn't precisely uncommon (see 1, 2, 3) and might be notoriously quirky to resolve, however the steps under ought to treatment these kind of iCloud login points on a Mac if they're seen.
Tips on how to Repair “This Mac can’t hook up with iCloud” and Unknown Errors with iCloud on Mac
This can be a multi-part collection of troubleshooting steps that can resolve most iCloud connection points on Mac.
Test if iCloud is Down or Not
The very first thing you must do is verify if iCloud is down or not by going to https://www.apple.com/help/systemstatus/ and confirming that every one Apple on-line providers can be found.
If iCloud is down, you will have to attend till it's again up once more earlier than with the ability to resolve the problem.
Fast aspect be aware: if iCloud was down however is now again up, there could also be a lingering connectivity difficulty as a consequence of caching or in any other case, in that case proceed with the steps under and you may possible resolve the connection issue.
Stop All iCloud Apps, Reboot the Mac
Subsequent up is to stop out of each app that's utilizing iCloud, this contains quitting Messages, quitting FaceTime, Calendar, Notes, Reminders, and so forth. Make sure you stop the System Choice app as effectively. If the apps are caught or not responding, go forward and use Power Stop on the apps to exit them.
As soon as all of these apps have been stop, go forward and restart the Mac as typical by going to the Apple menu and selecting “Restart”. If the Mac is frozen or refusing to reboot, you are able to do a compelled reboot as effectively.
Eradicating iCloud Configuration Recordsdata
That is unverified however some customers in our feedback report it could actually work to resolve iCloud connection points in Mac OS. Be certain you backup your Mac earlier than trying this process:
- From the Finder, select the “Go” menu and choose “Go To Folder” after which enter the next path:
- Copy the information discovered on this location to the desktop or elsewhere that may be simply recovered if desired
- Take away the information from the ~/Library/Utility Assist/iCloud/Accounts/ folder in order that it's empty
- Reboot the Mac
You'll possible have to re-login to iCloud when the Mac reboots. You may as well sign off and again into iCloud if issues are nonetheless not functioning appropriately to regenerate new Account knowledge information.
Sign off and Again in to iCloud
If you recognize iCloud is on-line, you stop all iCloud apps and rebooted, and you might be nonetheless having difficulties, you’ll wish to sign off of iCloud, reboot, after which log again in.
Go to the Apple menu and open System Preferences, then select iCloud. Choose to “Signal Out”.
Reboot the Mac as typical.
As soon as the Mac has booted again up once more, return to the iCloud desire panel, and login to the Apple ID as typical.
Eradicating Keychain Knowledge, Rebooting
For those who use iCloud Keychain, then you might discover that eradicating native keychain knowledge can resolve this difficulty.
- From Finder, choose the “Go” menu and select “Go To Folder”, after which enter the next path:
- Copy all information discovered on this consumer Keychains folder to the desktop, or to a backup folder referred to as “Keychains backup” with the intention to restore these information manually simply if it is advisable to
- Now take away all information from ~/Library/Keychains/ so this folder is empty
- Restart the Mac
The iCloud errors ought to now be gone, and the Keychains knowledge ought to get better itself from iCloud Keychain.
Observe should you merely trash these information with out having a backup of them, and with out utilizing iCloud Keychain, you'll lose your keychains knowledge, which isn't a fascinating final result. Thus it’s vital to backup the keychain information earlier than attempting this trick out.
This specific trick was left in our feedback by Gunnar and confirmed by a number of others to have resolved the issue for them.
That needs to be sufficient to repair the iCloud “Unknown error occurred” downside and the pop-up message stating the Mac can’t hook up with iCloud due to an issue with the Apple ID.
Did a specific methodology work to resolve the unknown iCloud error for you? Do you've one other answer? Tell us within the feedback.