The screen doesn’t turn off during a call when you hold the phone close to your face (Android 9.0, Android 10 or Android 11)

IMPORTANT: This text applies solely to particular merchandise and/or working programs. Examine Relevant Merchandise and Classes for particulars.

Legitimate for

  • Android 11
  • Android 10
  • Android 9.zero Pie

Index

  • Issues to remember in regards to the proximity sensor
  • What to do when the display doesn't flip off throughout a name once you maintain the telephone near your face
  • Updating the system software program

Issues to remember in regards to the proximity sensor

Your machine has a sensor that detects proximity. The proximity sensor turns off the contact display throughout voice calls when your ear is near the display. This prevents you from unintentionally activating different features in your machine when you're engaged in a name. The proximity sensor is situated on the higher entrance a part of the telephone (above the show). The time wanted for the sensor to activate or off the show earlier than or after a name is fastened. It might probably take up to a couple seconds for the show to activate or off.

When does the proximity sensor not work as supposed?

The proximity sensor could not work as supposed within the following instances:

  • You'll have forgotten to take away the non permanent clear safety movie that covers the touchscreen once you first purchase it. This movie is simply designed to guard the display throughout delivery and is simple to peel off. Usually you'll be able to recognise it by its protruding tab.
  • In case your machine has a display safety movie, ensure it's particularly supposed to your Xperia mannequin. It's necessary that such a protecting movie has the holes for the proximity sensor and the entrance digicam within the appropriate positions.
  • Be certain that the proximity sensor is clear. Many issues with the proximity sensor could also be solved by cleansing it.
  • In the event you use a case or cowl which isn't properly suited to the telephone, it could influence the performance of the proximity sensor. The case could also be overlaying the sensor.
  • There could also be different causes for the sensor not working as supposed.

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What to do when the display doesn't flip off throughout a name once you maintain the telephone near your face

Strive these strategies one after the opposite. Confirm after every technique whether or not the issue was solved earlier than making an attempt the following one.

  • Be certain that to take away the clear movie that covers the touchscreen once you first purchase it. This movie sometimes has a protruding tab.
  • Examine that any protecting movie that your machine makes use of, has the holes for the proximity sensor and the entrance digicam within the appropriate positions. The sensor is positioned on the prime of the machine above the display. To confirm the precise location of the proximity sensor to your Xperia mannequin, check with the Person information. You possibly can view an illustration of the machine and the principle {hardware} components within the Getting began chapter below Overview. In the event you can't confirm that the safety movie is accurately fitted, take away it.
  • Clear the proximity sensor.
  • Take away any case or cowl you employ together with your telephone.
  • Pressure the telephone to restart.
  • Check the proximity sensor in your telephone.
  • Be certain that your machine is absolutely charged. Then carry out a system software program replace, if one is offered.
  • Again up any necessary information saved in your machine, then carry out a manufacturing unit information reset.
  • Contact the unique vendor or contact us. If it's good to hand in your machine for service, again up all of your information you wish to hold. You possibly can check with the article: The right way to create a backup of your Xperia machine. Information on the machine is deleted when examined. Additionally, take away all Google accounts you will have in your machine, earlier than handing it in. Don't overlook to produce correct documentation, for instance, proof of buy and guarantee card. The documentation required could differ relying on market, nation or area.

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To power the machine to restart

  1. Press and maintain down each the Quantity up key and the ability key till your machine vibrates thrice, then launch the keys. The machine turns off robotically.
  2. After the machine is turned off, restart your machine by urgent the ability key.

To check the proximity sensor

  1. Discover and faucet Settings → Assist. If that is the primary time you will have launched the Assist app, faucet ACCEPT to just accept the privateness coverage.
  2. On the tab, scroll down and faucet Ear proximity, then observe the on-screen directions.

To carry out a manufacturing unit information reset

  1. Make a backup of any private content material that you simply wish to hold and that's saved on the interior reminiscence of your machine. Photographs, movies, music and different information saved on an exterior reminiscence card don't get erased.
  2. Be sure to know your Google™ account username and password.
    NOTE! Relying in your safety settings, it's possible you'll must enter the Google account credentials you employ in your Xperia machine to have the ability to use it after a manufacturing unit information reset.
  3. Discover and faucet: Settings → System → Superior → Reset choices  Erase all information (manufacturing unit reset)  RESET PHONE.
  4. If required, draw your display unlock sample or enter your display unlock password or PIN to proceed.
  5. Faucet ERASE EVERYTHING.

NOTE! Whenever you carry out a manufacturing unit information reset, you erase all private information saved on the interior storage of your Xperia machine. Just remember to all the time again up information saved on the interior storage that you simply wish to hold earlier than performing a manufacturing unit information reset. Photographs, movies, music and paperwork saved on the SD card don't get erased throughout a manufacturing unit information reset.

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Updating the system software program

The simplest strategy to set up a software program replace is to do it wirelessly out of your machine. Nonetheless, some updates aren't accessible for wi-fi obtain. In such instances, you could test for brand spanking new software program utilizing a USB cable and a pc working Xperia Companion.

To obtain and set up a system replace wirelessly

  1. In case you are utilizing a tool with a number of customers, ensure you are logged in because the proprietor.
  2. Be certain that your machine is related to the Web. It's beneficial to make use of a Wi-Fi community as a substitute of a cell community to obtain new software program to keep away from information site visitors prices.
  3. Discover and faucet: Settings System Superior Software program replace SYSTEM.
  4. If a system replace is offered, faucet UPDATE.
  5. When the replace is put in, faucet RESTART.

To replace your machine utilizing a pc

  1. Pc: If not already put in, obtain and set up the Xperia Companion utility from the Xperia Companion web page.
  2. Open the Xperia Companion utility.
  3. Join your Xperia machine to the pc utilizing a USB cable.
  4. Xperia machine: When prompted by the Permit entry? message, faucet ALLOW.
  5. Pc: After a couple of moments, the Xperia Companion utility detects your machine and searches for brand spanking new software program for it. If a brand new software program replace is detected, a pop-up window seems on the pc. Comply with the on-screen directions to replace your Xperia machine.
  6. To manually test for brand spanking new software program, click on Software program replace on the Xperia Companion house display.

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